•If converse desk is embedded on lightning home page and record detail page, then user has the capability to send new message.
•If converse desk is embedded on classic record detail page, then user has the capability to send new message.
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•If converse desk is embedded on lightning home page and record detail page, then user has the capability to send new message.
•If converse desk is embedded on classic record detail page, then user has the capability to send new message.