Routing Rules
Easily match your current routing rules. Or create new rules just for your messaging needs.
Omnichannel enables businesses to meet and converse with buyers across SMS, MMS, Facebook, WhatsApp, and LINE. You have continuing, personalized seamless conversations, regardless of the channel.
Your audience expects a personalized experience. That’s what Omnichannel messaging helps you do
It’s simple. Like it should be. You see all messaging interactions as a single, continuing conversation,
blending all message types. Which means you can quickly respond with relevant information.
Customer sends a message to customer support.
customer may switch between two different messaging channels during the engagement lifecycle.
Your reps see every message and respond using the most recent channel.
Resulting in faster resolution of customer queries and no hold time.
Easily match your current routing rules. Or create new rules just for your messaging needs.
Reps and users see a single, continuing conversation, blending messages from SMS, MMS, Facebook, WhatsApp, and LINE.
See a complete history of all messaging conversations, including all messages from standard and custom Salesforce objects.
Measure your messaging ROI, delivery rates, rep productivity and more with out-of-the-box, real-time dashboards.
Text MAGIC for Demo to
USA: 36343
AUS: (61)409564682
UK & ROW: +44 7860017509
Email: care@sms-magic.com