You need to use the Converse desk for Zoho to use the SMS-Magic Mobile App. Before you start conversing with your customers using the SMS-Magic mobile app, make sure to fulfill the following prerequisites:

• Install the mobile app on your iOS or Android device
• Customers should have an active SMS-Magic account with an active plan 
• Users need to have an SMS-Magic Zoho license
• SMS-Magic application basic setup should be completed in the Zoho CRM
• Message credits should be available to send SMS