19. Do we have to pay for additional virtual numbers?
Each additional virtual number has a cost associated with it, based on the carrier and country. Check details here.
FAQ
18. Do you have an auto-recharge option?
Yes, we do have the auto-recharge option. Simply share your credit card information and we’ll automatically recharge message credits you stipulate when you agree to the automated recharge option. Contact care@sms-magic.com to enable this feature.
17. How do I buy additional credits?
You can purcahse more credits by clicking on Buy Add-ons from sms-magic.com/pricing.
Note: Only plan subcribers would be able to purcahse more credits
16. Do we have to pay for additional message credits?
Yes, you have to pay for additional credits.
15. Can we pay monthly or quarterly?
You can initiate payments for a monthly or annual plan as per your requirements from our pricing page. For other billing frequency, contact our sales team: sales@screen-magic.com
14. What forms of payment do you accept?
We accept payment by credit card, wire transfer/ACH, and check.
13. How does the free trial work?
You can try SMS-Magic for 7 business days for each plan
12. When I use merge fields, how do I know how many credits will be consumed?
A user or admin will see the number of credits that will be consumed on message composer when you add a merge field to a message.
11. How are credits deducted for multiple countries?
Let’s say you are sending a message blast to customers in five countries. Each message will be charged based on the message cost for that specific country, as shown in Q8 above.
10. How many credits do you charge to send an MMS message?
We charge 4 message credits per MMS message. Note: MMS messages are only available in Australia and USA as of 2018.