How can we add SMS credits on our own if we have subscribed to SMS-Magic app?
To top-up, simply click on Buy Add-On’s and add more message credits to your Account from here
FAQ
Can we send messages to different countries? How does costing work?
Yes, you can send messages to multiple countries, however, you will need to make sure the country code is prefixed to the mobile numbers. Credits will be deducted as per rates prevailing in the recipient countries. Check sms rates here.
Do you offer discounts for non-profit organizations?
Yes, we offer discounts for non-profit organizations. Discounts can be discussed with your SMS-Magic representative. Contact sales@sms-magic.com to learn more.
What’s your cancellation policy?
For cancellations within 3 days of your initial implementation, you get a full refund. Beyond three days, we require one month’s notice before canceling your account. Here are our complete terms and conditions.
Are your prices inclusive of taxes?
Yes, all of our pricing includes taxes, except in India, where GST is added.
24. Do you offer multi-year contracts?
Yes, we do offer multi-year contracts. We also offer discounts on such offers.
23. Is there any discount for annual payments?
Yes, there is a 16% discount on annual billing from website checkout. In addition, more discounts are based on the volume of user licenses and message credits.
22. Is there a time limit for a custom agreement?
No. Your remaining credits will always be carried forward to the next year.
21. Can I add users mid-year? How would I be billed?
Use of messaging tends to grow as your team experiences its powerful value. That’s why we make it easy for you to add users any time you want and need.
Simply add a user and we’ll bill you on a pro-rated annual basis.
20. How do I buy a short code or a long code?
Send an email to sales@sms-magic.com to speak with our rep on how to buy a shortcode. Long codes may be purchased on our website from here.