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If the Zoho customer has enabled IP restriction, then IP Whitelisting is necessary to access the SMS-Magic application. If the whitelisting is not done for the necessary IPs, then the Zoho customer is unable to login to the SMS-Magic application.

 

To whitelist an IP, go to this link - https://www.zoho.in/crm/help/security/allowed-ips.html#Add_IPs.

 

The following table shows the complete list of IPs that is to be whitelisted for Zoho customers: