Suggested Search: Admin Guide, User Guide, Release Notes
Suggested Search: Admin Guide, User Guide, Release Notes

View Conversation Details

  1. Search Conversation using Global or Conversation Filters. The conversation message list appears.
  2. Click the contact name of the conversation recipient. The conversation reply panel appears on the right of the screen.

    3. The Converse Desk message reply panel displays the last used phone number and Sender ID details for a contact or lead, based on the last message sent.

    Click next to the contact name and then click Show All Messages Sent/Received, To/From from the drop-down menu that appears. The reply pane will display all the relevant messages belonging to the selected contact. You can click Reset to revert to the default view.

  3. To view contact details, do one of the following:
    • Click next to the contact name on the message reply panel and then click the View Details of from the drop-down menu that appears. The record details will appear as a separate tab within the Converse Desk.
    • You can also click and then click View Contact. The Salesforce record appears in a separate browser window.

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URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.

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