Suggested Search: Admin Guide, User Guide, Release Notes
Suggested Search: Admin Guide, User Guide, Release Notes

Customize Conversation Topic View

  1. Log in to Salesforce and access SMS-Magic Converse.
  2. Click the Converse Settings tab.

  3. Click the Conversations section on the left.
  4. Click the Converse Desk Layouts tab.
  5. Under Conversation Topic, select the object.
  6. Under Template Name, select the relevant templates from the drop-down lists.
  7. Under Field Name, select the relevant name for the field from the drop-down list.

    8.  
  8. Click Save Changes at the bottom of the Converse Desk Layouts tab page.

Was This Article Helpful?

Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.

More Information and Register Here