Suggested Search: Admin Guide, User Guide, Release Notes
Suggested Search: Admin Guide, User Guide, Release Notes

Configure Canned Responses

  1. Log in to Salesforce and access SMS-Magic Converse.
  2. Click the Converse Settings tab.

  3. Select the Conversations section on the left.
  4. Click General Settings tab.

  5. Under Reply Using Canned Responses (Only Templates), slide the toggle button to enable the feature.

  6. Click Advanced Setting. The Reply Using Canned Responses pop-up window appears.

  7. Under Users and Profiles, type any three letters of the User name or profile and select the relevant name from the list that appears.
  8. Under Do you want to enable Canned Responses? click and select Yes if you want to enable this feature.
  9. Click Save. The General Settings tab page appears displaying the modified configurations.

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