Transactional messages have information about your services for customers who are already using them, like bank account balance updates. Promotional messages are ones that promote your brand, such as offers.
You can view country wise summary by downloading reports from SMS History. We don’t send a country wise SMS summary on email.
Yes, we do support API integrations. You can read more about our API Docs here.
Yes. Your data with SMS-Magic is fully secure and private. You can read about Security and Privacy here.
Messages with a character length of more than 160 characters are considered as long messages and 1 SMS credit is credited for every 153 characters.
Yes, you can send pictures, gif or links using SMS-Magic. However, attachments like pdf or any other document type cannot be sent. Currently, we provide MMS functionality for the U.S. and Australia only.
URLs in plain text work but creating a hyperlink like emails / rich text are not supported.
Reach out to our Customer Success team to re-send your messages when you exhaust your SMS credits.
Yes, you can configure automated messages with respect to different conditions. You can also schedule messages.
You can perform bulk texting in different ways while working on varied platforms:
Salesforce
There are three ways for Bulk/Mass texting:
ZOHO
In Zoho, we provide Send Bulk SMS button on module’s list view from where you can send messages to 100 records simultaneously.
SMS-Magic Portal
We also provide the feature of running campaigns from SMS-Magic portal by uploading the CSV file.
Yes, SMS-Magic can be integrated with Pardot or Marketo. Please note only automated messages can be triggered in this case.
Long Code
Long numbers, as the name implies, are long telephone numbers which can be up to 16 digits in length but are usually the length of a standard telephone number. Long numbers are cheaper to use than short codes and allow you to receive replies from the recipients.
Short Code
A shortcode is a memorable number between 3 and 7 digits in length. They are ideal for marketing campaigns and promotions where you want people to remember your number. Short codes are country specific.
Yes, SMS-Magic Converse can be integrated with Salesforce1.
Yes, images/ gif as well as Videos can be sent through SMS-Magic.
Opt-In compliance
If the compliance is Opt-In, you can only reach out to your recipients via SMS if you received their consent for sending text messages and if the Opt-In field in that record is true.
Opt-out compliance
By default, we provide the SMS Opt – out field on Lead and contact object. You can add the opt-out disclaimer message at the end of the message body and setup up an automation process which would automatically check the SMS Opt-out field present on the record whenever there is a reply with opt-out keyword.
We also have Opt-out functionality on SMS-Magic portal where you can configure the opt-out keyword.
We provide the following notifications for Incoming message:
This will be country specific e.g. In India you cannot send promotional messages to DND activated numbers.
Yes. Refer the URL below to access the reference documents for the same.
VOIP, toll-free, Google voice numbers can be text enabled only for the U.S., as of now.
No.
Our customers are spread across the Globe and are part of different industries (real estate, health care, finance, education, non-profit etc).
Yes. You can use the Salesforce standard report functionality to create different reports as per the requirement.
Yes, you can configure appointment reminder messages. For example, you can send reminder message one day or one hour before the appointment.
Yes, with the help of Converse Apps (which can be integrated with Salesforce Automation tool – process builder/ workflow), you can configure and run Surveys.
Yes, automated messages can be triggered based on keyword.
Yes.
Refer to the topic on Add a Sender ID in the SMS-Magic Converse Salesforce Admin Guide.
The following SMS History fields are available in the managed package:
The following Conversation Fields are available in the managed package:
The SMS-Magic Account Id and remaining SMS credits are displayed on the SMS Home or Converse Home tab.
Any user who would be triggering manual or automatic message, needs an SMS-Magic license to send messages.
Please note that for automated messages, the user who would be fulfilling the criteria (mentioned in the automation flow) needs to have the SMS-Magic license. In short, when the conditions are satisfied by the respective user, as per Salesforce functionality, that user will become the owner of History record and our logic checks if that user has SMS- Magic license.
Yes, Sender IDs can be assigned to a user or a profile in the SMS-Magic Converse version. Refer to the Sender Id and assignment section in the SMS-Magic Converse Salesforce Admin Guide.
Yes, last sender incoming alerts can be activated in SMS-Magic Converse. For more details, refer to the Manage Notifications section in the SMS-Magic Converse Guide for Salesforce Admin.
Yes, Sender ID can be assigned to multiple users and also have incoming email alerts enabled.
Bulk SMS licenses can be provided to users with the help of Data Loader. Click here for more details.
Yes, you can add an opt-out message disclaimer at the end of the message body asking your recipients to opt-out by replying with the opt-out keyword e.g. To opt-out reply with STOP. You can also configure an automation process that checks the SMS opt-out field available on that record page layout.
Yes, we have custom settings named SMS-Magic Converse.smagicinteract.AllowToChangeOptout which can be disabled at the profile level. On removing this permission the user will no longer be able to send messages to opted-out records.
Yes.
Follow the given procedure to specify or change the mobile number fields:
Yes, we can send Bulk messages to a selected list of records in Salesforce.
Yes, we can send messages from custom object.
URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.
