Following are some of the common reasons why the messages don’t get delivered:

1. Sending messages to invaid number like Landline
2. Mobile switched off or out of network
3. Destination number has opted out
4. The Message subscription on the destination number has expired (e.g.- Customer having 1:1 communication and suddenly a message is not delivered).
5. Spam Detected- Too many messages sent using long code, like bulk or campaign (We suggest either Shortcode or Toll free number).
6. Number has opted out from receiving messages from you.
7. Number is overwritten
8. The end-user’s mobile plan does not support SMS
9. Number is no longer valid
10. Prepaid subscription for SMS expired
11. The sender id entered is either not in the correct format, not SMS-enabled or not assigned to your account.
12. Network error- Network issues at carrier end
13. Spam detected- SMS filtered
14. Invalid SMS Content- blank SMS or SMS exceeds the characters limit of 1600 for messages

When you add a conversation view to the page layout and try to access it, you may get the error “URL No Longer Exists” One of the possible reasons may be that Clickjack Protection for Visualforce page is enabled for your Org.

To check if Clickjack is enabled:

1. On the Setup page, search for Security.
2. Under Platform Encryption, click Sessions Settings.
3. Under clickjack protection, check whether the following two check boxes are enabled:
4. Enable clickjack protection for customer Visualforce pages with standard headers; and
5. Enable clickjack protection for customer Visualforce pages with headers disabled is enabled.

Solution:

If Clickjack protection is enabled, follow the given process to resolve the error:

1. On the Setup page, search for Visualforce.
2. On the Visualforce page, search for the visualforce page for which you want to resolve the error.
3. Click on the Edit button.
4. Modify the following attribute in the first line applyHtmlTag =”false”
5. Refer the URL shown below for more details: https://help.salesforce.com/articleView?id=000230608&type=1

To resolve the error notifications, do one of the following: —

If the user is a “System Administrator” – Set “Customize Application” permission for this profile from “Administrative Permissions–> Customize Application” as true. — If the user is not a “System Administrator” – Set “View Setup and Configuration” permission for this profile from “Administrative Permissions–> View Setup and Configuration” as true . “

This is a Salesforce error and appears because your profile is missing the required permissions. These permissions have a dependency on several other permissions which are already active for your profile. Refer to our Troubleshooting Guide for more details on resolving this issue.

The Customer Portal Super User and Customer Portal Manager profiles need to be provided with access permissions at three levels in order to resolve this issue:

1. Access to Page Layout for SMS-Magic Buttons: Buttons cannot be assigned to a profile. Therefore, they are added to a layout. In order to access these buttons, Customer Portal Super user Profile and Customer Portal Manager users should be able to access that particular page layout. Page layout assignment for the Customer Portal Super user Profile and Customer Portal Manager user can be defined on their profile.
2. Provide access to SMS-Magic Objects, VF pages, Triggers and FLS permissions: Salesforce Admin should provide the Customer Portal Super user Profile and Customer Portal Manager users with access to the SMS-Magic objects. Along with this, access should also be provided to the SMS-Magic Visualforce pages and triggers. This ensures that Customer Portal Super user Profile and Customer Portal Manager user has full access to SMS-Magic application.
3. Field Level Security Permissions: The Customer Portal Super user Profile and Customer Portal Manager user should also have field level security permission on individual fields in order to send and receive SMS. In addition to granting permissions to object, all fields of the object should be granted the same level of permissions.

For example: To send SMS, Customer Portal Super user Profile and Customer Portal Manager user should have create and update permission to SMS History object and all fields of SMS history object.

The table below provides further details on objects:

1. Functionality
2. Send SMS
3. View Incoming SMS
4. Create Templates

Please use the following code snippet in the workbench to check whether any object and its fields have all the relevant permissions.
Workbench link : https://workbench.developerforce.com/login.php

DescribeSObjectResult result = Schema.getGlobalDescribe().get(‘‘).getDescribe();
System.debug(‘Object Accessible:’+result.isAccessible());
System.debug(‘Object Createable:’+result.isCreateable());
System.debug(‘Object Updateable:’+result.isUpdateable());
System.debug(‘Object Deleteable:’+result.isDeletable());
for (Schema.Sobjectfield obj : result.fields.getMap().values()) {
Schema.DescribeFieldResult fldResult = obj.getDescribe(); System.debug(‘Field Name:’+fldResult.getLabel()+’;\tField Accessible:’+fldResult.isAccessible()+’;\tField Createable:’+fldResult.isCreateable()+’;\tField Updateable:’+fldResult.isUpdateable()); }

Yes, you have an option to store a media file in Salesforce storage manually. Here is how you can do it. https://www.sms-magic.com/docs/salesforce/knowledge-base/manually-store-media-file-in-salesforce-storage/

Yes, you can pull mending messages in Salesforce when OAuth is revoked. Follow the steps here for more details.

Yes, as a marketing/sales user, while sending messages from interactive sources, you can upload media files as per support available against the selected Sender ID.

Yes, you have the option to resize Conversation Component in Lightning. Find out more here https://www.sms-magic.com/docs/salesforce/knowledge-base/configure-conversations-conversations-view-on-lightning/

Yes, you can prompt the user to assign a permission set after a new user is added. Find out more here https://www.sms-magic.com/docs/salesforce/knowledge-base/user-management-2/

Yes, we have the option to notify the conversation owner via utility bar when the conversation is reassigned. Here is how https://www.sms-magic.com/docs/salesforce/knowledge-base/reassign-conversation/

Yes, the media files will get deleted from the SMS-Magic server once they are successfully uploaded to Salesforce Storage.

Yes, you have an option to store a media file in Salesforce storage manually. Here is how you can do it.

Yes, you have the option to save/store all incoming and outgoing media files in Salesforce Storage. Here is how you can do it.

Yes, for multimedia message sending, SMS-Magic does support different channel-specific file types and file sizes. If you want to send media files of file size higher than 2.5 MB then you need to enable Salesforce storage. Find out more here.

Yes, you have the option to resize Conversation Component in Lightning. Find out more here

Yes, you can prompt the user to assign a permission set after adding a new user. Find out more here

You have been given an option to auto-pull messages once the OAuth is revoked. Every 4 hours SMS-Magic application will keep on pulling the incoming messages which are not synced with your CRM till the time the Auth is reset. Follow the steps here for more details.

Yes, we have the option to notify the conversation owner via utility bar when the conversation is reassigned. Here is how.