As a customer you can report all Failures and any other service issues to Screen Magic, stating the nature of the issue and information required for its resolution, using the following methods:
To check if the message was sent successfully, you can check the two fields available on SMS History record:
Sent Status
The SentStatus of an SMS gives you the health of the SMS creation process from the salesforce org to the SMS-Magic portal. If it displays “Submitted” in the initial stage, it means that the SMS request has been created successfully.
Delivery Status
The deliveryStatus of an SMS is the real-time delivery report that we receive from the SMS providers. The moment we receive them, we push them back to your SF org.
In short, when we send an SMS from the SF org, a record is created in SMS History tab with the Sent Status as “Submitted”. This means that the SMS has been sent from Salesforce to the SMS Magic portal for further processing.
When we receive the delivery report from the provider, we push it back to your org and the Sent Status is updated to “Success” and the Delivery Status is updated with the one shared by the SMS provider.
Additionally, the Status field shows the overall status of the outgoing messages.
SMS-Magic is a connected app on Salesforce for authentication of Data and to push data into Salesforce. As SMS-Magic sends Delivery reports and Incoming SMS back to Salesforce we use OAuth for this purpose.
Setting up OAuth with SMS-Magic is pretty simple.
Yes. SMS-Magic Works with partner community user of Salesforce. You can give the users “SMS-Magic Converse User” Permission Set and grant access to the Visualforce pages for Conversation View.
Refer to the section on SMS-Magic Converse Permission Details in the SMS-Magic Converse Guide for Salesforce Admin for more details on assigning permissions in SMS-Magic Converse.
You can map standard as well as custom mobile fields to pick the mobile number from, while Sending SMS.
Yes, you can set-up auto response based upon hours by using Salesforce Standard functionality.
There could be two possible reasons for this:
1.Opportunity is not part of MoC;
or
2. The sender ID and phone number combination received in the last message was from the Contact record.
No, this is not a configuration issue. Notifications sent to Salesforce users are not associated with conversations and will not be displayed on the conversation desk.
Salesforce –
Zoho –
Bulk Button on the modules
SMS Magic Portal –
Campaign through Portal.
Yes, You can round-robin numbers to ensure delivery.
Yes. a few carriers like Simple Mobile & T Mobile do block messages from short code if requested by the end user.
Outgoing Facebook MMS – Not supported.
Incoming Facebook MMS- Supported (Please see if there any changes made for outgoing MMS).
To avoid any type of blocks it’s recommendable to send about 200 messages per day per number.
Following are the main reasons for the messages to be slammed: Sending more than 200 messages daily per number
There is no limit to send messages per day using a toll free number.
Following are some of the common reasons why the messages don’t get delivered:
False positives to a single mobile device are likely caused by a device-specific issue.
False positives to multiple users, can be caused by carrier filtering, issues with local telecom infrastructure, or technical limitations.
Yes, we support multi-country messaging with multi-providers for a customer.
Forbidden messages are depend upon the SMS content. You should not be sending the SPAM messages to your clients.
While creating the SMS content in the Message composition from the Converse templates, the number of characteres & the credit consumed can be seen. You can explicitely check the unicode count from google.
Yes, As an admin user, have an option to save/store all incoming and outgoing media files in Salesforce storage
The Start Plan for Salesforce CRM includes 2916 SMS Credits, 1 Sender ID and 1 Basic user license for USA Annual Plan.
The Start Plan for Zoho CRM includes 1000 SMS Credits, 1 Sender ID and 1 user license for USA Annual Plan.
Benefits change as per the plan and billing period.
You can buy additional basic licenses to increase users, phone lines and message credits to expand the Start plan.
The Grow Plan includes 5916 SMS Credits, 3 sender IDs and 3 Power user licenses for USA Annual Plan. Benefits change as per the plan name and billing period.
You can buy additional power licenses to increase users, phone lines and message credits to expand the Grow plan.
Phone lines and long codes are different names used for the numbers on which you receive and send messages. Phone lines and long codes are specific to countries. If you are messaging to and from different countries, you will need to have different numbers for each country.
There are 2 types of licenses that you can purchase.
First, a plan must be purchased (Start or Grow) to be eligible to purchase individual additional licenses.
Following are the two types of licenses:
Note that currently either you can purchase Basic or Power User License based on your plan.
Automation is an inherent capability of all SMS-Magic conversational text messaging solutions. It is included in all pricing plans.
SMS-Magic Basic & Power-user licenses are like any other software license. A Basic User license is ideal for small segment users who use SMS-Magic for messaging capability and automation.
While Power-user license holders can use all features available under the Basic User license in addition to accessing the Converse Desk, the advanced compliance with consent specific to content types and double Opt-in to meet regulatory compliance.
Yes, the Start Plan provides licenses to 1 user and the Grow Plan provides licenses to 3 users.
Additional new user licenses can be purchased from add-ons journey on pricing page.
The cost of a text message varies by country, due to the different prices for messaging across different carriers. You can click here to see costs of text messages in various countries.
No. There is no expiry date for message credits that you purchase. You can use your credits throughout the year. Balance credits at the end of the year will be carried forward to the next year.
We charge 4 message credits per MMS message.
Note: MMS messages are only available in Australia and USA as of 2018.
Let’s say you’re sending a message blast to customers in five countries. Each message will be charged based on the message cost for that specific country, as shown in Q8 above.
A user or admin will see the number of credits that will be consumed when you add a merge field to a message.
SMS-Magic free trial is available for 7 business days for Start and Grow plans.
We accept payment by credit card, wire transfer/ACH, and check.
Yes, You can initiate payments for a monthly or annual plan as per your requirements from our pricing page.
Yes, you have to pay for additional credits, as described above in Q8.
Visit Recharge your SMS-Magic Solution to buy additional message credits.
Visit pricing page to buy additional message credits.
Yes, we do have the auto-recharge option. Simply share your credit card information and we’ll automatically recharge message credits you stipulate when you agree to the automated recharge option. Contact care@sms-magic.com to enable this feature.
Yes, Each additional phone number has a cost associated with it, based on the carrier cost and country. Check details here.
URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.
