Suggested Search: Admin Guide, User Guide, Release Notes
Suggested Search: Admin Guide, User Guide, Release Notes

60. Do we have the option to notify the conversation owner via utility bar when the conversation is reassigned?

Yes, we have the option to notify the conversation owner via utility bar when the conversation is reassigned. Here is how https://www.sms-magic.com/docs/salesforce/knowledge-base/reassign-conversation/

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