74. How to resend failed outbound message?
Follow the given procedure to resend failed messages:
- Under SMS History object, check the Sent Status field for the SMS. — If the sent status of the SMS displays Failed, select all such failed SMS from the list view.
- Click Resend SMS list button to resend these SMS.
- If SMS delivery fails due to insufficient SMS credits, customers can recharge their SMS-Magic account and raise a case to resend failed SMS. Our Customer Success team can help you in the process if you provide them with the following details – The preferred date range for sending the SMS — Your account ID.