Salesforce/ Zoho –

1. Check the sent and the delivery status in the SMS History record. You can check the error message in the “Status message” field on the SMS history.
2. Reach out to care@screen-magic.com if the sent status is error or delivery status is undelivered.

Note :- Sent status error means message rejected at SMS Magic end and delivery status failed or undelivered is message failed at the provider’s end.