Suggested Search: Admin Guide, User Guide, Release Notes
Suggested Search: Admin Guide, User Guide, Release Notes

54. How to troubleshoot your message delivery

Salesforce/ Zoho –

  1. Check the sent and the delivery status in the SMS History record. You can check the error message in the “Status message” field on the SMS history.
  2. Reach out to care@screen-magic.com if the sent status is error or delivery status is undelivered.

Note :- Sent status error means message rejected at SMS Magic end and delivery status failed or undelivered is message failed at the provider’s end.

Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.

More Information and Register Here