Suggested Search: Admin Guide, User Guide, Release Notes
Suggested Search: Admin Guide, User Guide, Release Notes

105. Some text messages that are sent out are not logged in the Converse Desk at all. For example, as a Salesforce user when I send a text message to myself through the conversation panel, I do receive the message. However, I am unable to view it under the sent items on the desk. Is this a configuration issue?

There could be two possible reasons for this:

1.Opportunity is not part of MoC;

or

2. The sender ID and phone number combination received in the last message was from the Contact record.

Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.

More Information and Register Here