Initiate a New Conversation

You can initiate a new conversation with an existing contact from Contacts List or type in a Phone Number directly.

Follow the below steps to Send a new message –

  1. Type in Full Name. (Contact suggestions are displayed while typing a name)
  2. Select the Country Code (ISD Code) from the dropdown and type in the number. example, Select 1 for USA and type in 85********. (This is auto-populated if a Contact is selected from Contacts List)
  3. Select Sender ID
  4. Type in a Message or use pre-defined Templates to converse. You can search from the available Conversation type templates for the selected Channel.
  5. You can also add Media files and add Emoticons to your message
  6. Click on the ’Send’ button
A screenshot of a cell phoneDescription automatically generated
If you are initiating a conversation with a customer via WhatsApp channel, you can send a registered WhatsApp template. Make sure that you have already uploaded the consent of the customer in Consent Management. If you send a custom message or select a non-registered WhatsApp template, you can get an error in case the Customer Care Window of 24hours with that customer is closed.

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