1. Go through Talkdesk API and documentation on app development:

Documentation for our API and app development can be found here.

2. Get access to Talkdesk Developer Account:

You can create a developer trial instance of Talkdesk using this link. To complete the setup process, follow these steps:

1. Sign up (make sure you are using Google Chrome and click “allow” right after signup/sign in). Take note of the “account name” you set for your Talkdesk subdomain. We recommend something that will be easily identified as your developer account, such as, <companyname>dev.mytalkdesk.com
2. Choose a phone number (Admin -> Numbers -> New Number)
3. Add agents (Admin -> Agents -> Add New Agent)
4. Go back to the agent’s dashboard and start making/receiving calls.
5. Once you create your account, send your account name/subdomain to developers@talkdesk.com and Cc kapil.gupta@talkdesk.com with a request to convert your Talkdesk account to a developer account. We will then upgrade it to a developer account.
6. For now, you may not need an API key, but if you do, we use Keybase(https://keybase.io/) to share API keys – accordingly, we will need a PGP Public key or Keybase username from you (or someone on your team) in order to send you the encrypted credentials. Please submit your request for API keys to developers@talkdesk.com and Cc kapil.gupta@talkdesk.com

3. Submit Developer Manifest form get access to Talkdesk Sandbox

Submit the developer manifest Google form to developers@talkdesk.com so Talkdesk can create a sandbox for you. The google form for developer manifest can be found at: https://goo.gl/forms/NgW3J6LsKTasVCc12). Please make sure that you read the instructions for submitting the correct URLs. Do not submit the URLs of your institutional website. Submitting incorrect URLs will delay the onboarding process by 2  months due to the current backlog.