E-commerce sales are slated to reach nearly $500 billion in 2018, according to eMarketer. Players will slug it out on factors like pricing and shipping. Customer loyalty will ensure you thrive, and texting enables you to leapfrog over your competition.

SMS templates make it easy for you to ask questions that show your customers you care and to personalize your marketing.  Templates also empower sales and  service reps to handle 10x the volume with faster conversions and  resolutions. They also make it easy to automate all notifications, updates, promotions and more.

What messages can you send your customers for maximum impact? Here are 10 SMS templates which you can use:

1. Excite your customers

Send shipping confirmations to tell customers their package is on its way

Hi (FirstName), Shopdrop.com has Shipped Your Order (OrderID). We’ll update you soon about the delivery date. Thanks, (YourName).

2. Sale is every customer’s favorite four letter word

Message sale alerts to get your customers’ attention

SALE! Hi (FirstName), Shopdrop.com’s year-end sale has begun. Log on now for an early bird Discount. Coupon: EBIR Exp: 5/06/17. Thanks, (YourName).

3. No one likes being cast away

Send abandoned carts to customers’ homes

Hi, We noticed you didn’t Complete your Order on Shopdrop.com. Reply HELP if you have any Questions. Thanks, (YourName).

4. Loyalty’s worth gold these days

A text loyalty program will retain customers

Hi (FirstName), Thanks for shopping on Shopdrop.com. Reply JOIN to join Club Shopdrop for Exclusive offers. Thanks, (YourName).

5. A t-shirt feels lonely without jeans

Cross-sell via message

Hi (FirstName), Thanks for buying a t-shirt on Shopdrop.com. Get jeans at 15% off. Offer valid Today only. Cpn: JE15. Thanks, (YourName).

6. Everyone gets one of these every year

Pamper customers on their birthdays

Happy Birthday, (FirstName)! Celebrate on Shopdrop.com by using your 30% birthday Discount. Cpn: BDAY. Thanks, (YourName).

7. Get quick performance reviews from customers

Send text surveys

Hi (FirstName), We want to know what you think about Shopdrop.com! On a scale of 1-10, how will you Rate us? Reply (NUMBER). Thanks, (YourName).

8. Everyone loves to win

Engage customers with text contests

Hi (FirstName), Take part in the Shopdrop.com Giveaway! Message IN for a chance to Win some cool threads. Thanks, (YourName).

9. Network and prosper

Reward customers for referrals

Hi (FirstName), Bring friends to Shopdrop.com and get a Gift card worth $15 on their first purchase. Thanks, (YourName).

10. Make cross customers smile

Manage product returns with texts

Hi (FirstName), We’re sorry that you wish to return your Shopdrop.com buy. Message REPLACE to replace and REFUND for a refund. Thanks, (YourName).

Read How to Use SMS Templates in Business to learn more ways SMS Templates accelerate your messaging success.

Want more SMS Templates? Check out our Insider’s Guide to SMS Templates that includes more than 12 free templates to use in any industry.